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REFUND POLICY

Information
The Fremantle Dockers do not allow for the refund of membership purchases unless there are exceptional circumstances or where the membership does not provide the stated benefits that are set out in the relevant season’s Membership Handbook. No refunds will be given if the membership holder changes their mind or wishes to change seats from those allocated. This refund policy is not intended to limit the responsibilities of the Fremantle Dockers with respect to any relevant consumer protection legislation.

Notification Date
Applications for membership refunds that incorporate a Reserved Seat must be made two weeks prior to the commencement of the 2012 Toyota AFL Premiership Season.
Applications for refunds associated with non-seated membership categories (Associate, HMAS Recruits, Junior Membership, Interstate or Full Club) must be made within three weeks of the purchase date.

Exceptional Circumstances
Prior to the Notification Date a member may apply for a refund in the case of financial hardship or due to change in personal circumstances. If the member has purchased a reserved seat and is moving outside of the Perth metropolitan area, the club will transfer the seated membership to the relevant category of non-seated membership and refund the balance of the seat premium to the member, less the value of any games attended.

Approval 
All applications for refunds are to be made in writing and addressed to:

Membership Operations Team Leader
Fremantle Dockers
PO Box 381
Fremantle WA 6959

Alternatively, an application can be made via email and sent to membership@fremantlefc.com.au

Applications for refund will be assessed and members will be advised of the outcome in writing.

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